Customer Service Rep

  • Location
    Foster City, California
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting role of an Customer Service Rep in Foster City,CA! Apply now if you meet the qualifications listed below!

Customer Service– Foster City,CA

Monday – Friday 8-5PM

Position Summary:
The Customer Service Representative is responsible for providing service to our customers and clients through the placement and monitoring of orders. Process telephone, mail, email and fax orders; provide pricing, availability, cross-reference, researching & sourcing of products for customers; up-sells best buy/ first choice/and other products as requested; forward potential product leads to sales reps; handle small informal quotes. This position will also respond to post-order customer service requests such as handling customer problems and complaints; returns and communicating anticipated delays. This position requires schedule adherence.
Key Responsibilities:
· Complete customer orders, basic or complex in nature, quotes, and inquiries by telephone for existing and prospective customers in the Thermo Fisher Scientific domestic market. Review a variety of screens and documents.
· Analyze and resolve customer concerns using established procedures. Examine pertinent information to determine validity of customer complaint and to determine responsibility for errors.
· Handle change order information from customers.
· Investigate overdue and damaged shipments or shortages in shipments already received.
· Utilize supplier catalogs, on-line databases, and other appropriate resources to cross reference products to meet customer order requirements. Make suggestions for alternative products when items are not readily available.
· Assist customers with buying decisions: researches product, cross-reference, pricing & availability.
· Attend product/vendor/systems meetings to stay up to date on new product lines and current systems.
· Adhere to schedule, including regular and punctual attendance at work
· Meet and exceed productivity and quality standards as set forth by department management.
· Perform all other duties/projects as assigned.
· Work in Thermo Fisher purchasing systems and customer purchasing systems.
· Support other functional areas as needed
Minimum Requirements/Qualifications:
· High School education required; college degree preferred
· 2+ years customer service experience
· 2+ years of procurement experience preferred
· ERP experience preferred
· Creative problem solving skills
· Organizational and time management skills
· Excellent listening, oral, and written communication skills
· Solid understanding of computer basics (Windows, Excel, Word, Email, and Internet)
Must be able to work hours required to get the job done
At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Leonor REYES at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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