Customer Service Rep French

  • Location
    Sarasota, Florida
  • Job type
    Contract/Temporary
  • Salary
    $15.00/Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client in Sarasota for a temporary contact Customer Service Representative. Preferably French speaking.

Customer Service Representative 1.

Justification for temporary requisition:
We understand it may be difficult to find a French-speaking Customer Service Representative for which we currently have an open requisition. With that said, we are putting a plan in place for temporary help while we search for that open req. This temporary person will assist the CSR�s in many of the time-consuming administrative tasks they do daily.

Primary responsibilities:
� Answer incoming calls and direct to appropriate person / department
� Open Salesforce (CRM) cases based on conversation with customer (identifying customer name, asset number and documenting reported issue.) Direct the call to appropriate person or queue.
� Coordinate parts orders for shipment to technicians and/or customers. This will include ensuring all parts on the Sales Order are included as well secondary operations, such as programming or configuration has been completed.
� Work with Production Planner on cases needing parts, ensuring the latest commitment and delivery dates are documented. Report customer impact issues to CSR and CSR Group Leader.
� Follow up with customers and technicians on Return Material cases to ensure parts are returned in a timely manner (phone and email).
� Open Installation and Preventative Maintenance cases for customers. Send pre-install and pre-PM checklists to customers.
� Follow up with customers on potential dates for upcoming installation or service.

Knowledge and Skill Requirements:
� Highschool Diploma or GED
� 2-5 years Job-Related Experience
� Professional, positive attitude and interpersonal savvy
� Customer Centric and geared towards problem solving
� Ability to manage multiple priorities and remain composed under stress
� Detail oriented
� Computer literate; Experience in database administration/CRM preferred
� Strong writing and communication skills

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.


Click on Apply Now to be considered for this CSR job in Sarasota, FL or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Customer Service Representative 1.

Justification for temporary requisition:
We understand it may be difficult to find a French-speaking Customer Service Representative for which we currently have an open requisition. With that said, we are putting a plan in place for temporary help while we search for that open req. This temporary person will assist the CSR�s in many of the time-consuming administrative tasks they do daily.

Primary responsibilities:
� Answer incoming calls and direct to appropriate person / department
� Open Salesforce (CRM) cases based on conversation with customer (identifying customer name, asset number and documenting reported issue.) Direct the call to appropriate person or queue.
� Coordinate parts orders for shipment to technicians and/or customers. This will include ensuring all parts on the Sales Order are included as well secondary operations, such as programming or configuration has been completed.
� Work with Production Planner on cases needing parts, ensuring the latest commitment and delivery dates are documented. Report customer impact issues to CSR and CSR Group Leader.
� Follow up with customers and technicians on Return Material cases to ensure parts are returned in a timely manner (phone and email).
� Open Installation and Preventative Maintenance cases for customers. Send pre-install and pre-PM checklists to customers.
� Follow up with customers on potential dates for upcoming installation or service.

Knowledge and Skill Requirements:
� Highschool Diploma or GED
� 2-5 years Job-Related Experience
� Professional, positive attitude and interpersonal savvy
� Customer Centric and geared towards problem solving
� Ability to manage multiple priorities and remain composed under stress
� Detail oriented
� Computer literate; Experience in database administration/CRM preferred
� Strong writing and communication skills
� Knowledge of CAE product lines is an asset


Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.


Click on Apply Now to be considered for this (insert title) job in (insert location) or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_1_020488_11748524