Customer Service Rep II (3 months contract)

  • Location
    La Vergne, Tennessee
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


POSITION: Customer Service Representative
LOCATION: La Vergne, TN (37086)
DURATION: 3 months contract
PAY: $15.00 per hour
SHIFT: M-F 10.00AM-7.00PM




Position Summary and Responsibilities:




Enters Customer orders received via phone, fax, and email.
Receives calls via assigned call queues.
Monitors assigned email to case SalesForce queues.
Ensures that the assigned queues are worked on a regular basis.
Answers Phones and Assists Customers with concerns as needed.
Aids customers with returns process initiation.
Answers shipping and delivery questions.
Contacting MDC/Finance to remove blocks from the account.
Initiating new account set-up or assisting with various account updates.
Directs customers to proper departments when questions are outside of their assigned scope of business.
Completes ongoing training as assigned.
Participates as an active member of assigned team.
Tracking packages
Running license block reports
Attends all team meetings.
Prepares for monthly 1:1’s with supervisor.



The primary focus of a Aesthetics Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned SalesForce cases in their queue and manage any stretch projects or assignments as given to them by their supervisor.

As a frontline customer facing member of the MSH team, the Aesthetics Customer Care Representative is to conduct him/herself in a professional manner at all times. He/she is to treat all customers with empathy and always strive to provide our customers first call resolution.

Qualifications
• High School Diploma / College Degree Preferred
• General Computer and Keyboarding Skills
• Microsoft Office Skills
• Ability to Multitask
• Ability to thrive under pressure in a fast-paced environment
• Ability to work within given Schedule Adherence tolerances
• Well Spoken and a Clear Communicator
• Customer Service Experience Preferred
• Works well in a team driven environment
• Strong Sense of Urgency








How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Simon Kaczowka at Simon.Kaczowka@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled




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Reference number US_EN_2_022862_399615