Customer Service Rep II

Adecco is currently assisting a partnering client in their search to fill an Customer Service Rep II role in Alpharetta, GA! Apply now if you meet the qualifications listed below!

POSITION: Customer Service Rep II
LOCATION: Alpharetta, GA
DURATION: 12 months (contract)
HOURS: All candidates must be available to be scheduled to work shifts between
12:00 AM- 11:59 PM 7 days a week including weekends and holiday.

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

Job Description
An ideal candidate for this role will be an expert in delighting our customers and will possess the heart and commitment for assisting people with a proven record of delivering world-class customer support.
Successful candidates will possess the following highly desired qualifications:

Demonstrated integrity and commitment to customer satisfaction and a passion for excellence while servicing customers
Basic knowledge of the healthcare organization, products and/or services
Superb organizational skills and attention to detail
Works well under pressure and able to operate in a multi-tasking environment
Strong communication/listening skills with a positive "can-do" attitude
Proficient in computer skills and programs
Typing speed of 60+ WPM
Experience in Healthcare environment preferred Customer Support
Provides world class customer support via multiple channels to internal and external customers
Takes a proactive role in personally owning and continuously improving the customer experience
Provides initial response for technical and Clinical support, Parts ID, Field and Bench Repair teams
Reconfirms customers’ needs by asking probing questions
Performs self-monitoring of individual calls to ensure you are providing the highest level of world class customer support
Uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions
Responsible for verification of, and correct documentation relating to internal/external customers request for service
Understands the relationship between individual performance and customer expectations
Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude
Proactive observation of internal processes submitting suggestions that will result in an positively enhanced customer experience
Ability to quickly adapt to change or unfamiliar situations in a dynamic setting

Job Knowledge, Metrics and Business Results:

Service Level Agreement
Utilization of Remote Support Engineers
Adherence to work schedule
Team Customer Satisfaction
Individual Quality Monitoring
Training Compliance
Adherence to internal processes

Teamwork:

Functions as an active member of the team and shares knowledge and experience to resolve customer issues
Active participation as a team member
Communicates with and helps others resolve issues
Shares knowledge/expertise with the team
Assumes additional responsibilities to help the overall success of the team
Viewed by co-workers as an accessible and dependable resource
Takes ownership and displays a positive attitude
Eager to win by taking an outside in perspective to serve our customers
Team up to excel by being willing to learn, able to improve and open to develop

Job Performance:

Handles all calls in a timely manner
successfully completes required training and demonstrates an understanding of that training.
Problem solving skills and resourcefulness
Professional development (including quarterly self-evaluation and development plans)
Timely and successful completion of assigned projects
Participates in cross-functional activity (as needed)
Fulfills all designated training requirements

Customer Care Representatives must be available to work a variety of schedules which include days, mid-days, weekends and holidays

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

RECRUITER: Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:
Arielle Thurston
Email: Arielle.thurston@addeccona.com (preferred)

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_406648