Customer Service Rep II

New

Adecco is currently assisting a client in their search to fill a Customer Service Representative II role located in Alpharetta, GA!  If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.

 

POSITION: Customer Service Representative II

LOCATION: Alpharetta, GA

DURATION: 12 months

PAY RATE: $19.00 p/hr

HOURS: ***FLEXIBLE SCHEDULING***

 

Essential Functions/Responsibilities:

An ideal candidate for this role will be an expert in delighting our customers and will possess the Heart and Commitment for assisting people with a proven record of delivering world-class customer support.

Successful candidates will possess the following highly desired qualifications:

? Demonstrated integrity and commitment to customer satisfaction and a passion for excellence while servicing customers

? Basic knowledge of the healthcare organization, products and/or services

? Superb organizational skills and attention to detail

? Works well under pressure and able to operate in a multi-tasking environment

? Strong communication/listening skills with a positive "can-do" attitude

? Proficient in computer skills and programs

? Typing speed of 60+ WPM

? Experience in Healthcare environment preferred

 

Customer Support

? Provides world class customer support via multiple channels to internal and external customers

? Takes a proactive role in personally owning and continuously improving the customer experience

? Provides initial response for technical and Clinical support, Parts ID, Field and Bench Repair teams

? Reconfirms customers’ needs by asking probing questions

? Performs self-monitoring of individual calls to ensure you are providing the highest level of world class customer support

? Uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions

? Responsible for verification of, and correct documentation relating to internal/external customers request for service

? Understands the relationship between individual performance and customer expectations

? Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude

? Proactive observation of internal processes submitting suggestions that will result in an positively enhanced customer experience

? Ability to quickly adapt to change or unfamiliar situations in a dynamic setting

 

Job Knowledge, Metrics and Business Results:

? Service Level Agreement

? Utilization of Remote Support Engineers

? Adherence to work schedule

? Team Customer Satisfaction

? Individual Quality Monitoring

? Training Compliance

? Adherence to internal processes

 

Teamwork:

? Functions as an active member of the team and shares knowledge and experience to resolve customer issues

? Active participation as a team member

? Communicates with and helps others resolve issues

? Shares knowledge/expertise with the team

? Assumes additional responsibilities to help the overall success of the team

? Viewed by co-workers as an accessible and dependable resource

? Takes ownership and displays a positive attitude

? Eager to win by taking an outside in perspective to serve our customers

? Team up to excel by being willing to learn, able to improve and open to develop

 

Job Performance:

? Handles all calls in a timely manner

? successfully completes required training and demonstrates an understanding of that training.

? Problem solving skills and resourcefulness

? Professional development (including quarterly self-evaluation and development plans)

? Timely and successful completion of assigned projects

? Participates in cross-functional activity (as needed)

? Fulfills all designated training requirements

 

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

 

Recruiter: Symone Fields

Email: symone.fields@adeccona.com

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

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Reference number US_EN_99_022862_397087