Customer Service Rep II

  • Location
    Andover, Massachusetts
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Rep II role in Andover, MA! Apply now if you meet the qualifications listed below!

Customer Service Rep II
12 months (contract)
Monday – Friday

Specific Duties

Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

Updates databases with status of returned materials issues and accounts for returns inventory.

Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.

Ensure service information accessible by sorting and filing documents/forms.

May schedule field service repair calls. Handles requests for additional company materials
Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Call taking.

Must Have:

High School Diploma or equivalent

4-6 years experience of related experience

Good PC skills

Good organizational skills and ability to prioritize

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Malisa Castillo at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_403657