Customer Service Rep II

  • Location
    Andover, Massachusetts
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. 
• Updates databases with status of returned materials issues and accounts for returns inventory. 
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. 
• Ensure service information accessible by sorting and filing documents/forms. 
• May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. 
• Call taking. 

Contract: 3/26/2018-3/22/2019

Shift: 9-5:30PM


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Reference number US_EN_99_028082_11856796