Customer Service Rep II/ PHHJP00009865/ MA

  • Location
    Framingham, Massachusetts
  • Job type
    Contract/Temp to Hire
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service/Order Entry II role in Framingham, MA!  Apply now if you meet the qualifications listed below!

 

Location: Framingham, MA

Duration: 1 month

Pay Rate Range:$18 - $20

Schedule: 8:30am -5:00pm

Monday -Friday

 

Experience: 2-5 years of experience in position or specialization. Education: High-school/Associates or equivalent experience if applicable. Certification if applicable. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. 

Description 

Experience: 2-5 years professional experience. Monitor and maintain assigned accounts through follow up and possibly implement alternative payment options. Make customer service as well as billing calls to reduce the lost assets of a company and delinquent payments. 


Job Description Summary: 


The Customer Service Specialist is responsible for reviewing and collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. 
• Account resolution and collection efforts for aged accounts. 
• Status tracking on a daily basis in Microsoft access database. 
• Conversion of accounts to automated payment methods. 
• Reviewing open accounts for collection efforts. 
• Making outbound collection calls in a professional manner while keeping and improving customer relations. 
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. 
• Collect customer payments in accordance with payment due dates. 
• Identify issues attributing to account delinquency and discuss them with management. 
• Review and monitor assigned accounts and all applicable collection reports. 
• Mail correspondence to customers to encourage payment of delinquent accounts. 
• Faxes documents to accounts and follow up.

 

REQUIRED SKILLS & QUALIFICATIONS: 
• Computer experience is essential. Proficiency in Microsoft Office including Excel, Word and Access. (PeopleSoft, Sales force, and Microsoft Access a plus) 
• Excellent customer service. 
• Strong work ethic with proven track record of accuracy, dependability and consistency 
• Must be able to think independently, have strong problem solving skills, and have a continuous improvement mentality. 
• Team player, ability to gain the cooperation of others in pursuit of company goals. 
• The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base. 
• Strong communication, problem solving and analytical skills required 
• Ability to work independently and to adapt to a fast changing environment. 
• Experience in a telecommunications environment is preferred but not required. 
• Must have attention to detail with an eye for accuracy. 
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency 

WORK ENVIRONMENT: 
This job operates in an office setting, sharing a large room with other employees. As a result, the work area can be crowded and/or noisy. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, and other similar items. 

 

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, hand or feel; and reach with hands and arms.

 

 How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas:  H1B, H2B, E3, TN1***

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco. 

 

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

 

Recruiter: Julie Bruce

 

Email:  julie.bruce@adeccona.com

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_028082_11941990