Customer Service Rep II/ PHHJP00009888/ CA

  • Location
    San Diego, California
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a client in their search to fill an Complaints Coordinator role located in San Diego, CA!  If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.


POSITION: Complaints Coordinator


DURATION: 3 months

PHOURS: 7:30am-4:00pm


Essential Functions/Responsibilities:

This is a complaints coordinator position (not customer service rep II) for medical device products:
• Review and approve complaints to ensure that records meet Philips and regulatory requirements
• Responsible for day-to-day complaint management of quality, technical and adverse event complaint records, including intake, follow up, triage and entry, in accordance with local and international regulations, guidelines, and applicable directives.
• Receive initial complaint from any source (external and internal) and ensure all information/data is accurately captured at point of contact
• Maintain an understanding of information/data required to be collected for technical and adverse events/ reportable complaints to ensure compliance with regulations and directives.
• Review complaint data, assess for reportability and escalate to the safety teams for reportability assessment.
• Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives.
• Triage call from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product and request for credit.
• Reviews data entry and follow-up activities for completeness and timeliness
• Closes files according to established guidelines to meet required timelines
• Maintains a working knowledge of company policies and procedures, departmental processes, and associated procedures and work instructions, Philips IGT devices for IFUs, Manuals, Promotional Material; coronary and therapeutic procedures
• Informs management of potential safety issues, emerging trends and/or concerns


Minimum requirements
• Effective communication skills needed to provide clear and concise information.
• Ability to read, write and speak English fluently
• Solid knowledge of word processing, spreadsheet, database and presentation applications
• Demonstrated organizational skills a must.
• At least one of the following
o Prior Complaint Handling Experience in Pharma and/or Medical devices
o Catheter Lab Experience
o Bachelor's/Associates degree or Certificate preferably in an engineering discipline or of a clinical nature
o Experience in Medical Device Industry
o Experience with FDA/QSR requirement & quality systems in Pharma and/or Medical devices (i.e. 21 CFR Part 820, Quality System Regulations , 21 CFR Part 803, Medical Device Reporting, The Privacy Rule, HIPAA , ISO 13485)


***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas:  H1B, H2B, E3, TN1***


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco. 


Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:


Recruiter: Symone Fields



IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


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Reference number US_EN_99_028082_11941981