Customer Service Rep II

  • Location
    Stamford, Connecticut
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill a Customer Service Rep II position located in Stamford CT! If you would like to pursue a great opportunity and enjoy working for a fast-paced company, then Apply Now if you meet the qualifications listed below!




Inbound Sales and Service Representative
2nd Shift: 11:30-8pm
Pay rate: $20 - $23 depending upon experience



Provide outstanding customer service to external Dental Professional customers and internal departmental partners. Ensure all customer service related challenges are handled promptly and professionally for our client's Oral Healthcare customers throughout the US and Canada.

Key areas of responsibility:

The position is primarily responsible for taking incoming calls from customers, and providing support in the areas of: Product Returns, Order Status, Warranty, Safety, Account Balance, Credit, and Customer Service Goodwill. The Customer Service Representative must focus on improving the customer experience, and positively interacting with other departments to resolve customer concerns and complaints. The Customer Service Representative must also be skilled in written and oral communication. The Customer Service Representative is a critical component of the client's Oral Healthcare support function to our Dental Professional offices. They work in partnership with Fields Sales, and Inside Sales colleagues to ensure the customer experience is positive, professional, and that all customer needs are met.

• Outstanding customer service measured through Customer Feedback
• Effective resolution of “Reason for Call” on the first interaction
• Prompt reporting of product quality or safety trends
• Acceptable “Goodwill” offerings to Customers who have had poor experiences
• Talk with customers by phone to provide account balance information
• Handle return authorizations, changes, additions, and deletions
• Complete forms for charges for service requested and make change of address records
• Provide invoice copies and/or statement of accounts as requested
• Adjust complaints concerning billing or service rendered
• Refer complaints of service failures to designated departments for investigation
• Provide outstanding support and service to internal and external customers
• Establish customer rapport
• Flexibility in shift times
• Maintain acceptable attendance
• Order entry when interacting live with a customer

Requirements:

• Bachelor's Degree from four-year college or university
• 1 to 3 years of sales or customer service experience
• Ability to solve practical problems
• Ability to type 60-80 WPM


HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Patricia Landay at Patricia.Landay@adeccona.com

IMPORTANT INFORMATION:


This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_2_022862_402779