Customer Service Rep II

Adecco is currently assisting a local client in their search to fill Customer Service Rep II in Stamford, CT! Apply now if you meet the qualifications listed below!

2nd shift 10:30am – 7:00pm
Provide outstanding customer service to external Dental Professional customers and internal departmental partners. Ensure all customer service related challenges are handled promptly and professionally for Philips Oral Healthcare customers throughout the US and Canada.
Key areas of responsibility:
The position is primarily responsible for managing incoming calls from customers, and providing support in the areas of: Sales/order taking and Customer Service/product complaints, returns, order status, warranties, safety concerns, account balance, credits and debits, product troubleshoot, general questions and customer service goodwill. The representative must focus on improving the customer experience, and positively interacting with other departments to resolve customer concerns and complaints. The representative must also be skilled in written and oral communication. The representative is a critical component of the Philips Oral Healthcare support function to our Dental Professional offices. They work in partnership with Fields Sales, and Inside Sales colleagues to ensure the customer experience is positive, professional, and that all customer needs are met.
• Must provide outstanding customer service to all internal and external customers.
• Must have strong communication skills.
• Must have the ability to problem solve while providing effective solutions.
• Must be an expert in all three product portfolios (Sonicare, Zoom whitening, and oral hygiene-Breath Rx).
• Must understand and adhere to all business rules.
• Must remain current on promotions, pricing, and product knowledge.
• Must be flexibility with shift times.
• Must maintain an acceptable attendance.

Call Volume:
The representative will answer approximately 60 calls per day.

Additional Information:
This is not an account manager/sales role. The position is responsible for order taking and managing all customer service related matters.
Requirements:

EDUCATION and/or EXPERIENCE
• Bachelor's Degree from four-year college or university
• Minimum of 1 to 3 years of sales and customer service experience
• Ability to type 60-80 WPM

Dress Code: Casual IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.


If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_408265