Customer Service Rep II

Adecco is currently assisting a client in their search to fill an Inbound Sales and Service Representative role located in Stamford, CT!  If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.

 

POSITION: Inbound Sales and Service Representative

LOCATION: Stamford, CT

DURATION: 6 months

PAY RATE: $19.00 p/hr

HOURS: 10:30AM – 7:00PM

 

Essential Functions/Responsibilities:

The position is primarily responsible for taking incoming calls from customers, and providing support in the areas of: Product Returns, Order Status, Warranty, Safety, Account Balance, Credit, and Customer Service Goodwill. The Customer Service Representative must focus on improving the customer experience, and positively interacting with other departments to resolve customer concerns and complaints. The Customer Service Representative must also be skilled in written and oral communication.

• Outstanding customer service measured through Customer Feedback

• Effective resolution of “Reason for Call” on the first interaction

• Prompt reporting of product quality or safety trends

• Acceptable “Goodwill” offerings to Customers who have had poor experiences

• Talk with customers by phone to provide account balance information

• Handle return authorizations, changes, additions, and deletions

• Complete forms for charges for service requested and make change of address records

• Provide invoice copies and/or statement of accounts as requested

• Adjust complaints concerning billing or service rendered

• Refer complaints of service failures to designated departments for investigation

• Provide outstanding support and service to internal and external customers

• Establish customer rapport

• Flexibility in shift times

• Maintain acceptable attendance

• Order entry when interacting live with a customer

 

Requirements:

• Bachelor's Degree from four-year college or university

• 1 to 3 years of sales or customer service experience

• Ability to solve practical problems

• Ability to type 60-80 WPM

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

 

Recruiter: Symone Fields

Email: symone.fields@adeccona.com

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_022862_379800