Customer Service Rep III

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Rep role in Austin, TX

Apply now if you meet the qualifications listed below!

You will be fielding calls from the Institution (Education) customers. Knowledge of our products is required Low-level understanding of technology extremely helpful; understanding of iOS devices and how you get software on them. Majority of the day will be fielding in-bound calls. The reason for bringing on additional resources is to free up the current team with more time to help the inside sales and field sales teams with quotes for customers. Half of the calls received are from people who have never previously purchased from us. They fall into 3 buckets: 1) New Schools 2) New SAP # request – new person wanting their own account 3) New Contact at a current customer – (“librarian at a school is taking over the position and has to buy new iPads. No idea how to go about the process – reps have to walk them through from beginning to end.) Another group of calls are not going to the right department “queue” to be handled correctly. Reps need to understand which department in our company they need to re-direct those calls. Post-Sales calls are another example – questions or concerns after the sale are handled by a different queue and need to be directed to that specific team. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Critical skills include: Excellent written and verbal communication skills, a passion for customer service, strong technical aptitude, resourcefulness and flexibility. Advanced judgment, negotiation and problem solving skills. Uses professional concepts; applies company policies and procedures to resolve a variety of issues. Must have excellent relationship-building skills with other internal organizations.
*Japanese language requirement

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above.

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The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_409610