Customer Service Rep III Jacksonville FL

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative III in Jacksonville, FL!  Apply now if you meet the qualifications listed below!

           

POSITION SUMMARY

Representatives will be providing service support for all brokerage and banking account products and service features through inbound calls from Advisory, MEAC and MESD clients regarding technical matters. The Representatives are required to have a broad knowledge of the financial industry and an understanding of our client’s brokerage product, services and technology. Representatives will also support clients utilizing the Working Capital Management Account (WCMA) and/or Business Investor Account (BIA) as well as clients with Card-related products. After the required training curriculum is successfully completed and a passing grade on both practical and written assessments is achieved, the Representative will begin servicing inbound client contacts. Representatives may be required to solve problems and investigate/resolve a wide variety of issues and requests include gathering additional information, setting expectations and working with other support organizations to fulfill the request. Representatives primary role will be to field client’s statement/tax reporting inquiries.

 

The Representatives are required to provide complete and accurate information regarding all of brokerage and our clients banking products and services including but not limited to:

? Account balances, holdings and activity

? Fund Transfers

? Online navigation and other functionality or trouble shooting

? Statement reconciliation

 

The incumbent must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to customer satisfaction and service ownership via observable call management behaviors. Representatives must also demonstrate a cooperative and professional work ethic while achieving the required call center metrics (example: handle time, adherence, service levels, quality monitoring, call tracking) that are utilized to evaluate their performance.

 

Key Responsibilities include:

  • Handle incoming Wealth Management (and MEAC, MESD Tech calls) client calls utilizing professional telephone and problem-solving skills
  • Support Online navigation and functionality including but not limited to linking of accounts to MLOL and statements, creating user friendly IDs, resetting client passwords, and providing technical support with connecting to the MLOL web-site and quicken downloads
  • Routine business account servicing including; Visa spending limit adjustment processing, card activations, PIN setups, stop payment processing, account maintenance
  • Responsible for ≥ 99.9 % accuracy in processing redemption transactions and adjustments on Visa Signature + Credit Card accounts to prevent negative financial impact to the client and/or their partners

 

ADDITIONAL JOB COMPETENCIES

In addition, the incumbent is expected to demonstrate the following competencies including, but not limited to:

  • Professional Demeanor: Ability to conduct oneself with patience, composure, and appropriate attitude
  • Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s requests
  • Problem Solving and Decision-Making Skills: Use good research and problem solving skills; know where to go to resolve problems
  • Initiative: Demonstrate a “self-starter” behavior and a willingness to help others
  • Communication Skills: Communicate effectively, actively listen and follow-up with question

*** 4 year degree is highly preferred ***

 

Role: Contract

Title: Customer Service Representative III

Location: Jacksonville, FL

Pay: $15.00/hr

Start: 11/19/2018

Shift: Sunday - Friday; 8-hour shift between 5:00 AM - 10:00 PM

Duration: 12 months

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Lisbeth Vences at lisbeth.vences@adeccona.com. You can also email your most current resume in word format to the email listed.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_022862_352643