Customer Service Rep III

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Rep III role in San Diego CA! Apply now if you meet the qualifications listed below!

Start Date

9/18/2018

Duration

12/31/2018

Shift

8:00 am-4:30 pm

3 months (contract)
Monday – Friday
$20.00/ hr.

This is a complaints coordinator position (not customer service rep III) for medical device products.

Minimum requirements:
• Prior Complaint Handling Experience in a Medical device industry
• Bachelor's/Associates degree
• Effective communication skills needed to provide clear and concise information
• Ability to work independently
• Ability to read, write and speak English fluently
• Solid knowledge of word processing, spreadsheet, database and presentation applications
• Demonstrated organizational skills a must

Responsibilities (may be any of the following):
• Review and approve complaints to ensure that records meet Philips and regulatory requirements
• Responsible for day-to-day complaint management of quality, technical and adverse event complaint records, including intake, follow up, triage and entry, in accordance with local and international regulations, guidelines, and applicable directives.
• Receive initial complaint from any source (external and internal) and ensure all information/data is accurately captured at point of contact
• Maintain an understanding of information/data required to be collected for technical and adverse events/ reportable complaints to ensure compliance with regulations and directives.
• Review complaint data, assess for reportability and escalate to the safety teams for reportability assessment.
• Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives.
• Triage call from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product and request for credit.
• Reviews data entry and follow-up activities for completeness and timeliness
• Closes files according to established guidelines to meet required timelines
• Maintains a working knowledge of company policies and procedures, departmental processes, and associated procedures and work instructions ,Philips IGT devices for IFUs, Manuals, Promotional Material; coronary and therapeutic procedures
• Informs management of potential safety issues, emerging trends and/or concerns
How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Leonor REYES at Leonor.Reyes@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_406871