Customer Service Rep II/PHHJP00008960/Alpharetta, GA

  • Location
    Alpharetta, Georgia
  • Job type

Adecco is currently assisting a partnering client in their search to fill a Customer Service Rep II role in Alpharetta, GA!  Apply now if you meet the qualifications listed below!


POSITION:   Customer Service Rep II

LOCATION: Alpharetta, GA

HOURS: 1st shift - 35 – 40 hours a week based on project; M – F - 2nd Shift 8:00 am - 8:00 pm

DURATION: 12 months (contract)



Your Responsibilities 
Acting as an AED Support Specialist, the aim of your job is handle incoming calls for level 1 support to external healthcare customers and consumers, carried out on the basis of clearly defined procedures, customer communication guidelines, and work instructions. You will be responsible for: Acting as a Representative in response to customer inquiries and diagnose the customer need. Determine product entitlement, create accurate and detailed case records based on customer calls, and triage cases to technical support teams as appropriate. Create customer accounts and raise requests for asset transfers. You will also be responsible for order entry (both warranty and commercial) as well as order management, with duties to include shipment tracking and order issue resolution or escalation as needed. Creation of return shipping labels when needed. Ability to support and update customers throughout the order process to ensure service satisfaction. Timely resolution or escalation of customer issues via established processes. 

Your Profile 

  • Customer support / call center experience required.
  • Prior experience supporting healthcare equipment is a plus
  • Problem solving skills and resourcefulness
  • Effective written, verbal, and interpersonal communication skills required.
  • Able to diagnose problems, apply effective solutions and determine follow up actions with minimum direction.
  • Good prioritization, time management, and organizational skills
  • Ability to utilize MS office and other CRM products and applications, such as SAP and Salesforce
  • Ability to type and accurately document customer service records.
  • Demonstrate schedule flexibility.
  • Passionate in delivering the best customer experience possible


***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas:  H1B, H2B, E3, TN1***


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco. 


RECRUITER: Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

Arielle Thurston



IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_028082_11877093