Customer Service Rep - Intermediate

Adecco is currently assisting a local client in their search to fill Customer Service Rep – Intermediate in Dallas, TX!
Specific Duties:
-Prepares weekly reports including documentation for management regarding the status of Data
Rap appointments and general patient information
• Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data
• Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments
• Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates
• Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
• Completes a monthly membership report to review new members and to check for patients that are not reachable
• Coordinates with PHC customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
• Validates patients attestation sheets and conducts research to determine if and when a patient may need a follow-up visit
• Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department

Must have qualifications/experience:

High school diploma or GED
• 1+ years of related work experience, including data entry
• Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs / applications
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctors diagnosis of disease

Shift Start/End Time: M-F 8:00 am- 5:30PM

Dress Code: Scrubs Business Casual Polo/ Slacks

Face to Face Interviews
3107 W. Camp Wisdom Rd Ste 170 Dallas, TX 75237
Dress Code: Casual
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_2_022862_410072