Customer Service Rep

  • Location
    Lake Forest , California
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill an exciting Service Support Representative in Lake Forest, CA! Apply now if you meet the qualifications listed below!


POSITION: Service Support Representative
LOCATION: Lake Forest, CA
HOURS: 1st shift
DURATION: 12 months
PAY: $14.00 – 17.00/HR

Responsibilities, Qualifications, & Details:
Job Description

Serve as first voice of the company to serve the customers.
Process parts sales orders, service requests, RMAs
Inbound and outbound calls to external customers, as well as internal customers- service teams across all product lines.
Fulfill internal and external customer requests and inquiries
Monitor and maintain group in box to ensure all internal and external inquires and/or issues are addressed in a timely and efficient manner
Quickly problem solve delays and roadblocks in the order process in order to make it a seamless transaction for internal and external customers.
Special projects & data entry across multiple departments, as required, specifically data integrity


SKILLS:

Demonstrate critical thinking skills to facilitate problem solving and proactive error prevention
Demonstrate ability to work in a team environment in tandem with thinking independently
Must have prior high volume call center experience to be considered for this role.
Must be organized and motivated to perform duties in a timely manner.
Must work well under pressure and adapt and prioritize as necessary
Detail oriented, solid business writing skills, problem solving skills and ability to think outside of the box to resolve issues
Strong interpersonal skills
Strong verbal and written communications with ability to use tone and tact
Experience with MS Word, Excel and MS Outlook required.
Prior experience using SAP/CRM systems required
Medical device industry experience is highly desirable
Proven ability to learn quickly in a changing environment as company migrates into new systems and integrates new products and/or processes
High desire to produce high quality work and maintain the integrity of data
Proven experience in using a computer and multiple software programs and the ability to navigate through multiple screens and programs at the same time while on the phone

EDUCATION:

High school diploma/GED required, Associates degree preferred
2 years+ in high volume call center environment
SAP & SalesForce.com preferred
Knowledge of HIPPA and Device Tracking Regulation
Experience working with technical information
Experience working in medical device or healthcare industry


***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to:
Taj Rolin at (470) 219. 6864 or taj.rolin@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_397986