Customer Service Rep

  • Location
    Las Vegas, Nevada
  • Job type
  • Category
    Office, Clerical & Administrative - Administrative Assistant

Adecco is currently assisting a local client in their search to fill Customer Service Rep Las Vegas NV
Apply now if you meet the qualifications listed below!

Job summary:


Under the manager direction, functions as a Clinical Admin Coordinator in the Utilization Management department. Primarily responsible for initiation of cases by data entry of clinical into the Facets system, via telephone, fax or computer. Electronically routes cases to the nurse for review and decision. After decision, is responsible for accurate case completion to include generation of approval letters while staying within compliance time frames. Communicates with providers and other departments as needed. Works independently with minimal supervision.

Specific Duties:
1. Review and process fax and telephone requests to meet department key indicator productivity and accuracy standards; maintain minimum of 95% case data entry accuracy.
2. Follow department policy regarding accurate documentation of clinical data, demographic and product information, provider/facility contract status, appropriately route cases to RN for clinical review, follow departmental policy for non -clinical level notifications.
3. Maintain 100% accuracy of letter generation within compliance time frames.
4. Provide high level of customer service while communicating with internal departments and provider office staff as pertains to performance of job responsibilities.
5. Takes responsibility for problem solving to achieve key indicator goals.

Must have qualifications/experience:
1.High School Diploma or equivalent
2.(1) year healthcare experience
3. Computer literate
4. Flexibility in scheduling

Shift Start/End Time: Varies

Dress Code: Business Casual

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
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Reference number US_EN_2_022862_401281