Customer Service Rep Level II

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative II role in Jacksonville, FL! Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Customer Service Rep II
Shift: Mon-Fri, 8:30AM to 5:00PM
Location: Jacksonville, FL
Pay Rate: $14.00/hr.

Description/Requirements

Processing/researching account maintenance and service requests
Expected to use some independence of thought and proven research ability, as well as have a strong focus on client service
Generally one year or more experience is preferred
Proficient PC skills including Microsoft Office applications – ability to type proficiently is a must
Communicate effectively including excellent listening skills and professional phone/email etiquette
Ability to manage outbound calls to internal and external clients as a part of the problem resolution and New Accounts processes
Demonstrate a proven ability to navigate multiple systems simultaneously
Capable of multitasking and working efficiently in a high productivity environment
Excellent organization skills; ability to prioritize and handle multiple client requests always exercising sound judgment
Proven history of effective ownership and accuracy
Possess the ability to work independently while effectively managing and finding resolution to complex situations
Strong problem solving skills/analytical skills
Maintain current knowledge of client's products, policies, and services while keeping abreast of regulations and mitigating risk
Exhibit professionalism in all situations
Proven in-depth research skills
Service minded with a strong focus on providing a differentiated service experience for client's Wealth Management and US Trust clients
Effective Communication Skills
4 year degree preferred but not required


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Angie Castillo; 631-844-7325; angie.castillo@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_409526