Customer Service Rep Level III

  • Location
    Pennington, New Jersey
  • Job type
    Contract/Temporary
  • Category
    Accounting & Finance - Bank Operations

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative III role in Pennington, NJ! Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Customer Service Representative III
Shift: Mon-Fri, Between the hours of 7AM to 8PM and Sat, Between 5AM to 7PM
Location: Pennington, NJ
Pay Rate: $16.77/hr.

Description/Requirements

Handle incoming Wealth Management (and FAC, MLD Tech calls) client calls utilizing professional telephone and problem solving skills
Provide brokerage/banking account information, including but not limited account balances and deposit rates, checking and Visa activity
Support client navigation and functionality including but not limited to linking of accounts to client and statements, creating user friendly IDs, resetting client passwords, and providing technical support with connecting to the MLOL web-site and quicken downloads
Explain content, format and activity on monthly and quarterly statement. Assist client with reconciliations of monthly activity and re-order duplicate statement copies.
Consistently achieve minimal or beyond expectations for performance metrics and quality standards
Must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to customer satisfaction and service ownership via observable call management behaviors.
Client Solutions Associates must also demonstrate a cooperative and professional work ethic while achieving the required call center metrics (example: duration, adherence, service levels, client satisfaction) that are utilized to evaluate their performance.
MUST HAVE: • Professional Demeanor: Demonstrating patience, composure, and client service attitude. Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s requests. Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to resolve problems. Initiative: Demonstrate a “self-starter” behavior and a willingness to help others. Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties

















How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Angie Castillo; 631-844-7325; angie.castillo@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_404638