Customer Service Rep Level III

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative III role in Pennington, NJ! Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Customer Service Representative III
Shift: 40 hrs. per week, Between the hours of 8:30AM to 6:30PM a
Location: Pennington, NJ
Pay Rate: $16.77/hr.

Description/Requirements

Provide superior customer service to the branch office network (primary Financial Advisor) via incoming phone calls and email inquiries
Conduct research on tool / technical issues
Provide point-of-call resolution
Provide assistance with tools and calculators
Facilitate training sessions / tutorials to branch personnel
Partner with product owners / productivity consultants / technology during tool enhancements / roll-outs
Support / participate in ad hoc projects and product testing
Strong verbal and written communications skills
Will be required to possess a thorough understanding of all of these disciplines in order to service all general product related requests received
The position is highly complex as each product has various intricacies, which need to be fully understood
Strong financial planning background, understanding of client operations, products tools, and client systems
Technical adeptness, able to solve technical problems and act as a systems expert
Prior experience in the financial industry, as well as customer service experience in a call center environment is required, 2 years
Professional demeanor, demonstrating patience, composure and a client service attitude, and can adapt accordingly to all business conditions
Problem solving, analyze and determine resolutions for moderately complex problems and initiatives requiring exception handling and working with multiple operational and / or product specialists to resolve
Service adeptness, comprehend and empathize with client needs, devote time and effort to satisfy client’s requests
Decision making skills, thinking analytically, using good research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems
Flexibility and adeptness, handling multiple projects and daily tasks, adjust to a changing environment, adept to new approaches that improve overall work efficiency and effectiveness
Initiative, identify process improvements, demonstrates a self-starter behavior and a willingness to help others, and show potential to require minimal supervision
Communication skills, communicate effectively, both written and verbally. Tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
Teamwork, strong interpersonal skills and the ability to work in a team environment
Strong computer knowledge to instruct clients on how to navigate website

College background preferred but not required

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_406938