Customer Service Rep

Adecco is currently assisting a local client in their search to fill an Intake Coordinator/ Customer Service Rep role in Lewisville, TX. Apply now if you meet the qualifications listed below!


Location: Lewisville, TX

Hours: Monday-Friday 8am-5pm

Pay Rate: $16.50/hr

Duration: 3 month Temp to Hire opportunity



  • Responsible for handling approximately 75 – 150 inbound/outbound calls per day with ability to determine needs and manage accordingly
  • Resolve patient's questions and concerns regarding status of their request for delivery of their medication/medications
  • Enter detailed information into company proprietary software while conversing via telephone
  • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
  • Understanding of HIPAA and PHI



  • High School education required
  • 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
  • Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
  • Knowledgeable of general pharmacy operations a plus
  • Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Sales Force and telephone software.


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


If you have any questions surrounding the application process, please feel free to reach out to: Amanda Shoemaker at


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022862_427712