• Location
    New Castle, Pennsylvania
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative in New Castle, PA!  Apply now if you meet the qualifications listed below!




  • Receiving, investigating and responding to all customer inquiries within all operating company and regulatory guidelines
  • A strong commitment to resolving customer issues and requests in a prompt, courteous, and professional manner
  • Meeting internal and external customer expectations with prompt, courteous, timely and accurate information
  • Rendering monthly billing exceptions and various billing reports that are neat, timely and accurate
  • Researching, analyzing and performing appropriate system entries to process billing adjustments in accordance with company policies and procedures
  • Preparing and reviewing department and company correspondence, including letters, forms and reports
  • Filing and retrieving company documents as requested
  • Demonstrating a solid commitment to all aspects of safety
  • Achieving customer satisfaction in all customer contacts while developing a higher level of service
  • Building relationships and credibility across the organization
  • Developing a knowledge base and requiring less supervisory assistance over time
  • Attending necessary training
  • Actively seeking formal and informal learning opportunities to better understand procedures



  • High school diploma or GED required
  • Minimum 2 to 4 years work experience required; previous customer service, banking, payables
  • Accounting experience preferred
  • Proficient in Microsoft Office applications (Word, Excel and Access)
  • Prior SAP / CRM experience preferred
  • Excellent communication skills, including good grammar, tone of voice, and diction
  • Excellent customer service skills (friendly, courteous, helpful)
  • Ability to read and interpret documents such as quick reference cards, training documents and other online help tools
  • Ability to organize and multitask
  • Must be self-motivated and able to handle pressure in a constantly changing environment
  • Ability to follow procedures and continually looks for ways to improve processes
  • Demonstrate a questioning attitude to learn, produce results, and develop relationships
  • Strong math skills to accurately calculate figures and amounts
  • Desire to learn, grow and work across FirstEnergy and deliver results
  • Adherence to schedules
  • Ability to work on a team; collaborate in a group environment
  • Ability to be trusted with sensitive information
  • Person of high integrity


Role: Contract

Title: Customer Service Representative

Location: New Castle, PA

Pay: $13.25

Start: ASAP

Shift: M-F 7:30am – 4:30pm/8:00am – 4:30pm

Duration: 12 months



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to


If you have any questions surrounding the application process, please feel free to reach out to: Lisbeth Vences at You can also email your most current resume in word format to the email listed.


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled


  • Apply with Adecco

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