customer service rep

  • Location
    Plainsboro, New Jersey
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


Adecco is currently assisting a local client in their search to fill a Customer Service Rep role in Plainsboro, NJ. Apply now if you meet the qualifications listed below!

Location: Plainsboro, NJ
Hours: 10:30-7pm M-F
Pay Rate: $17.50/hr
Duration: 3-6 months with opportunity to end up long term/perm

Description:

Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
Identify customer’s needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalog to support providing basic product information.
Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
Ensure order processing holds are addressed in a timely manner.
Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
Generate sales invoices upon request.
Retrieve voice messages each morning and process accordingly.
Provide support to the sales team on: pricing, quotes, product samples, customer inquiries.
Liaise with other departments to resolve customer inquiries.
Provide feedback to department leadership as needed.
Actively engage in projects to improve service levels.
Perform other related duties as assigned by management.

Requirements:

Bachelor's preferred or at least 3-5 years of experience
Must function independently and possess strong time management and organizational skills.
Microsoft Excel and Microsoft Word required.
Ability to work well in team creative environment.
Excellent communication skills to be able to interface with the Business effectively.
Ability to speak, read and write English.
Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes.


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Amanda Shoemaker at Amanda.shoemaker@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_404029