customer service rep

Adecco is currently assisting a local client in their search to fill Customer Service Rep in Plainsboro, NJ ! Apply now if you meet the qualifications listed below!

Description:
Customer Service:
Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
Identify customer’s needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalog to support providing basic product information.
Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
Ensure order processing holds are addressed in a timely manner.
Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
Generate sales invoices upon request.
Retrieve voice messages each morning and process accordingly.
Provide support to the sales team on: pricing, quotes, product samples, customer inquiries.
Liaise with other departments to resolve customer inquiries.
Provide feedback to department leadership as needed.
Actively engage in projects to improve service levels.
Perform other related duties as assigned by management.
Adhere to Integra Core Values.
The ability to act as an essential employee within the Customer Service Department
DESIRED MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.
Bachelor Degree or a minimum 3-5 years customer service experience preferably in medical device and/or pharma company.
Must function independently and possess strong time management and organizational skills.
Microsoft Excel and Microsoft Word required.
Ability to work well in team creative environment.
Excellent communication skills to be able to interface with the Business effectively.
Ability to speak, read and write English.
Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes.
Passion for customers and delivering a world-class service experience.
Demonstrated critical thinking, problem solving and analytical skills.
Sense of urgency and proven ability to work under pressure.
Attention to detail and strong organizational skills.
Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment.
Ability to adapt to and embrace change.
Understanding of the Order to Cash process and related systems; Oracle, SalesForce.com, GHX, EDI, Movex. MS Office experience desirable.
TOOLS AND EQUIPMENT USED
Ability to use a telephone, computer, fax and copy machine as well as other general office equipment.
PHYSICAL REQUIREMENTS
The physical requirements listed in this section include, but are not limited, to the motor/physical abilities and skills require of this position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
While undertaking the essential duties and responsibilities of the position, the employee must repeatedly

sit, listen, speak, stand, type and move to all locations throughout the building. The employee is required to go to all areas of the company. The employee may be required to periodically lift and/or move up to 50lbs

M-F 10:30 AM -7: 00pm – it may varies based on the business needs

Dress Code: Casual IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_409108