Customer Service Rep

 
Adecco is currently assisting a local client in their search to fill a Customer Service Rep role in Plainsboro, NJApply now if you meet the qualifications listed below!
 
Location: Plainsboro, NJ
Hours: 8am-4:30pm M-F
Pay Rate:  $17.50/hr  
Duration: Long term temp opening
 
Description:

  • Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
  • Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
  • Identify customer’s needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalog to support providing basic product information.
  • Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
  • Ensure order processing holds are addressed in a timely manner.
  • Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
  • Generate sales invoices upon request.
  • Retrieve voice messages each morning and process accordingly.
  • Provide support to the sales team on: pricing, quotes, product samples, customer inquiries.
  • Liaise with other departments to resolve customer inquiries.
  • Provide feedback to department leadership as needed.
  • Actively engage in projects to improve service levels.
  • Perform other related duties as assigned by management.
Requirements:  
  • Bachelor's preferred or at least 3-5 years of experience
  • Must function independently and possess strong time management and organizational skills.
  • Microsoft Excel and Microsoft Word required.
  • Ability to work well in team creative environment.
  • Excellent communication skills to be able to interface with the Business effectively.
  • Ability to speak, read and write English.
  • Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes.
 
 
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 
 

  • Apply with Adecco

Reference number US_EN_99_022862_426630