Customer Service Rep

Our client in Raymond, Maine is seeking a Customer Service Representative.

 

You will be in an office setting.  

This is a temp to hire position. Pay is $16 an hour.

 

 

Processes orders from quote to invoice, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. 

 

Duties and Responsibilities

 

  • Receive and transfer calls in a professional and courteous manner
  • Greet vendors, customers, job applicants and other visitors
  • Maintain phone directory
  • Process incoming mail and distribute
  • Sort and distribute incoming faxes, e-mails.  Enter leads/opportunities into CRM. 
  • Works in conjunction with Regional Sales Managers
  • Some Inside sales generation
  • Initiates and produces quotes
  • Enters customer orders accurately and timely (including change orders, customer master database updates)
  • Checks availability of product, estimated scheduling reconciling customer demand with backlog
  • Attains shipping information and arrangement in conjunction with the shipping department
  • Matches daily packing slips against shipping log; keys, prints and mails or enters to online websites customer invoices
  • Updates customer issues log
  • Create Export Invoices
  • Classify import shipments
  • Provide customers with requested copy of invoices and/or packing list
  • Provide customers with requested tracking information of shipments
  • Initiates SRA or RMA (Service Repair Authorizations or Return Material Authorizations)
  • May be required to perform other jobs and duties as assigned

 

Knowledge

  • Accuracy
  • Attention to detail
  • Effective communication skills
  • Ability to work under pressure and to tight deadlines
  • Flexibility and adaptability
  • Knowledge of global shipping requirements

 

Adecco provides one of the most comprehensive benefit packages in the industry to Contract employees.

Click Apply Now and a Recruiter will contact you shortly.

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records.

  • Apply with Adecco

Reference number US_EN_99_020052_1249808