Customer Service Rep - Senior

  • Location
    Bloomfield , Connecticut
  • Category
    Medical & Science - Administration
  • Job type

Adecco is currently assisting a local client in their search to fill a Customer Service Representative position in Bloomfield, CT! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

Prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 5+ years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. • Ensuring the claims contain recent clinical analysis and occupational information at that point.
• Deliver Customer Centric Service that is consistent with or exceeds our customer commitments and superior reputation.
• Proactively communicates with the claimant to set expectations, assess medical and non-medical barriers to return to work, and keep him or her fully aware of the status of the claim, including setting expectations with the claimant if other resources will be contacting him/her.
• Engage the Employer, Attending Physician, and other appropriate resources to efficiently and effectively gather information with the least amount of impact to the claimant.
• Provide a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication.
• Consistently assess claimant information and medical data to minimize disruption to benefits and ensure ongoing engagement with the customer.
• Prioritize and organize work with a focus on Claim Management Accuracy. Proactive action to obtain any information, including medical, and extend benefits to medically supported date.

Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at

***Applicants must be currently authorized to work in the United States on a full-time basis***

This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_392917