Customer Service Rep - Senior

  • Location
    Duluth , Minnesota
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill a Customer Service Representative, Sr. in Duluth, MN. This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!


***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***



SUMMARY:

Answer incoming phone calls from customers and identify the type of assistance they need.
Handle escalated calls, resolving more complex customer issues in a one and done manner.
Ask questions and listen actively to identify issues while documenting required information in our computer systems.
Assist customers in navigating UnitedHealth Group websites and encourage them to become self-sufficient.
Meet performance goals: efficiency, call quality, caller satisfaction, and attendance.


MUST HAVE QUALIFICATIONS:

Minimum 1 year Customer Service experience or 1 year experience in an office setting, call center setting or phone support role
An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
All new hires will be required to successful complete the Customer Service training classes and demonstrate proficiency of the material




This is a 6+ month contract opportunity with possibility of extension and full-time conversion.



ADDITIONAL INFORMATION:
Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kevin Ziegler at kevin.ziegler@adeccona.com.



IMPORTANT INFORMATION:
This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_2_286200_397161