Customer Service Rep - Senior

  • Location
    Eden Prairie , Minnesota
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill a Customer Service Rep - Senior position in Eden Prairie, MN. This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast-paced company, then Apply Now if you meet the qualifications listed below!


***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***



SUMMARY:
• Maintenance of all provider records within the health plan system(s). Includes: setup of demographic and specialty information, panel information (if applicable), line of business and fee schedule as instructed
• Assists in ensuring that Provider Directories and regulatory requirements are accurate and that errors are root caused and discussed at the global level to ensure appropriate corrections and improvements are made
• Data integrity and quality assurance
• Requests for new or updates to provider records must completed within business mandated service level agreements
• Other assignments and projects as requested
• Solve routine problems on own
• Work with supervisor to solve more complex problems

MINIMUM QUALIFICATIONS:
• High School Diploma or GED
• 2+ years of Customer Service experience
• 1+ years of data entry experience
• Microsoft Excel proficiency (filter, sort, create and edit spreadsheets)
• Ability to type at least 50+ WPM
• 1+ years of previous experience in a healthcare setting particularly with managed care systems

Preferred:
• Knowledge of Medicaid / Medicare / Commercial rules and regulations
• Previous experience working in a production and quality environment
• Ability to utilize complex database systems and claims platforms simultaneously including, but not limited to OHBS and CSP Facets, COSMOS, and NDB


This is a 4+ month contract opportunity with possibilities for extension and full-time conversion.



ADDITIONAL INFORMATION:
Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kevin Ziegler at kevin.ziegler@adeccona.com.



IMPORTANT INFORMATION:
This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_2_286200_398821