Customer Service Rep - Senior

  • Location
    Irvine, California
  • Job type
    Contract/Temp to Hire
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill Customer Service Rep – Senior in Irvine, CA! Apply now if you meet the qualifications listed below!

 Job summary:

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

Summary: 
Description:

 

bilingual Spanish, Vietnamese, Farsi, Chinese preferred 

Specific Duties: 
1. Answer Inbound Calls 
2. Resolve Member/Provider Inquiries 
3. Provide Claims disposition 
4. Provide Authorization status 
5. Master internal department workflow process 

Must have qualifications/experience: 
1. Healthcare experience working within a call center environment 
2. Claims knowledge 
3. Eligibility 
4. Risk - payment methodologies (ffs vs CAP) 
5. Ability to attain quality call outcomes - 5 star service 

Shift Start/End Time: 8:30 to 5:00 pm 

Dress Code: business casual 


If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

 

 



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Reference number US_EN_99_028082_11843699