Customer Service Rep - Senior

  • Location
    Kingston , New York
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Adecco is currently assisting a local client in their search to fill Customer Service Rep - Senior in KINGSTON, NY!
Apply now if you meet the qualifications listed below!

Specific Duties:
1. Provide excellent customer service
2. Constantly meet established productivity, schedule adherence, and quality standards
3. Respond to complex customer calls
- Resolve customer service inquiries which could include:
- Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB)

Must have qualifications/experience:
1. 2 plus years of customer service experience analyzing and solving customer problems
2. An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
3. Authorization to work in the United States
4. Available to work 40 hours per week anytime within the operating hours of the site
5. Prior stable work experience
6. Moderate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
7. Ability to navigate a computer while on the phone
8. Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
9. Ability to remain focused and productive each day though tasks may be repetitive

Shift Start/End Time: Shift Start/End Time: Anytime between 8am-8pm est., depending on the needs of the business

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good,, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_397808