Customer Service Rep - Senior

Adecco is currently assisting a local client in their search to fill Customer Service Rep – Senior in MINNETONKA, MN! Apply now if you meet the qualifications listed below!
Job summary:
This is a support position in the Risk Management Department. The Candidate distributes incoming audit responses to team. The priority is answering live calls coming into the general phone line, and performing administrative functions related to office communications.
Specific Duties:
Mail, e-mail, phones and fax distributions to team members
Answer live calls coming into the general lines from employers, brokers, sales, and internal customer service areas
Maintain internal tracking database for assigned groups

Must have qualifications/experience:
2 or 4 year degree or equivalent work experience in health insurance and/or auditing
Strong insurance knowledge and background
Strong customer service skills
• Knowledge of Small Business new business requirements
• Working knowledge of the PRIME system
• Strong verbal and written communication skills
• Ability to organize and prioritize
• Ability to work independently and as a team
• Exhibits strong attention to detail
• Ability to handle high stress situations and tight deadlines
• Maintain high standards of personal integrity
• Keyboarding skills in accordance with work volume and quality requirements
• Exhibits ability to identify and resolve problems
• Demonstrates excellent communication and customer service skills in a professional business environment

Shift Start/End Time: 8 hour shift - 7:30 - 5:00 Monday - Friday

Dress Code: Business Casual

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good,, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_405540