Customer Service Rep - Senior

  • Location
    Philadelphia , Pennsylvania
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill a Customer Service Representative position in Philadelphia, PA! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.



Specific Duties:
1.Provide Phone Support to Drive Resolution of Caller Questions/Issues
2. Develop and Maintain Productive Relationships/Interactions with Callers
3. Demonstrate Business/Industry Knowledge
4. Provide Consulting/Education on Caller Issues/Trends

Must have qualifications/experience:
1.Minimum 1 year Customer Service experience
2. An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
3. Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments)
4. Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
5. Proficient problem solving approach to quickly assess current state and formulate recommendations
6. Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
7. Flexibility to customize approach to meet all types of member communication styles and personalities
8. Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
9. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
10. All new hires will be required to successful complete the UnitedHealthcare Operations Customer Service Advocate training classes and demonstrate proficiency of the material
Preferred Qualifications:
Health care experience preferred

Associate degree or higher preferred
*Working knowledge of Behavioral Health is preferred

Shift Start/End Time: Must be available to work between the hours of 7am and 7pm CST


Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at kristin.kaiser@adeccona.com


***Applicants must be currently authorized to work in the United States on a full-time basis***

IMPORTANT INFORMATION:
This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_286200_396701