Customer Service Rep - Senior

Adecco is currently assisting a local client in their search to fill Customer Service Rep – Senior in South Portland, ME!

The Claims Rep will work on the Customer Support Services Team while answering internal and external customer questions regarding claims, enrollment, policy, payment status, general information, etc.

They will handle incomplete claims, while providing adequate customer service to ensure timely assignment of claims for review.

The position also requires administrative duties and ad hoc tasks, which can change daily. The position serves as level-2 support for the call center. They will work in a team environment and the position will require high attention to detail and the ability to handle multiple responsibilities.
Management of incoming Financial Protection claims and follow-up to claim assignment
Documenting claim data into the claims management system; requesting outstanding information; and analyzing responses.
Provide expertise or general claims support by reviewing, researching, investigating, processing
and adjusting claims information
Document appropriate payment or refer claims to investigators for further review
Analyze and identify trends and provides reports as necessary
Consistently meet established productivity, schedule adherence, and quality standards
Provide excellent customer service
Associates will receive calls from internal and external customers verifying coverage and status of
benefits.
This position promotes advocacy for the customer and focuses strongly on customer satisfaction.
Computer skills and data input skills are critical to be successful in this position.
Must have a desire to help internal and external customers by being empathetic and
demonstrating patience and providing accurate information.
Outgoing and energetic attitude
Good listening skills
Multi-tasking ability
Excellent problem-solving capabilities
Computer experience (must be able to navigate between multiple applications and input data quickly) Emotional fortitude for high stress situations.

A High School Diploma, GED OR 10 years of equivalent working experience
Experience working within a customer service role interacting with internal and external
customers

Ability to be flexible and ability to prioritize, this includes ability to understand multiple product and multiple levels of benefits within each product
Basic proficiency with Microsoft Word, Outlook and Excel

Work Hours Monday - Friday 8:00am - 6:00pm - Flexible to work any shift between these hours and must be flexible to work occasional overtime as needed
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.


If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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