Customer Service Rep - Sr

  • Location
    West Des Moines, Iowa
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local premier financial services client in a search for

Senior Customer Service Representatives

West Des Moines IA 50266
Pay Rate: $18.18 per hour
W2 Contract: 3 months

Job Summary:

The successful candidates will process complex financial Post Issue Deceased Claim notifications received from beneficiaries. You will review, analyze, resolve and send out correspondence in regards to deceased claim notifications received. Some daily job functions may require minimal outbound phone communication to client’s customers.

Training: 3-5 days of training depending on previous skill knowledge or ability to grasp new tasks.

Follows procedures to process deceased claim transactions Corresponds with agents, beneficiaries, and other departments regarding pending cases

Responsible for the accurate handling and timely execution of Deceased Claim cases

Must provide an elite customer services experience

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and client guidelines

Report any potential fraudulent, money laundering, or unethical requests that have been reviewed

Performs other related duties as assigned or required
Must Have:

High School Diploma or equivalent

2-4 years of relevant business experience

Strong oral and written communication skills

Strong Customer Service skills preferred

Working knowledge of insurance products and applicable policies, procedures, and guidelines

Shift: Hours: 8:00 am - 5:00 pm (with 1 hour lunch) 3-5 days training depending upon prior knowledge

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

How to Apply: Click on “Apply Now” to be considered for this position or other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please reach out to:

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k)and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_401260