customer service rep

New

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Rep role in Tampa, FL! Apply now if you meet the qualifications listed below!

Customer Service Rep – Tampa, FL
6 months (contract)
Monday – Friday 8am – 5pm
$16.55 / hr.

Specific Duties


Maintain customer accounts by reconciling invoices and applying items to accounts receivable


Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports


Utilizing procedures for process improvement, involved with software updates and upgrades


Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns


Provide phone support for inquiries from sales and healthcare professionals


Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships


Process all work in accordance with relevant working practices and standard operating procedures


Provide feedback and suggestions to improve service levels, internal processes and customer support methodology


Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment


Provide support beyond standard hours as needed if call volume and/or workload require additional time


Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales


Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken


Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing


Prepare product or service reports by collecting and analyzing customer information


Coordinate sequence and release of back orders according to stock availability


Maintain customer pricing in ERP system, including entering contracts as required


Implement and support Quality initiatives throughout branch


Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes



Must Have:


High School Diploma or equivalent but Associates Degree preferred


Implement procedures to manage inventory shelf life and expiry records


Support and participate in the branch cycle counting process

Valid driver’s license and good driving record
2-3 years customer or account management experience

Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction


Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)


Demonstrated problem solving and communication skills


Demonstrated organizational, customer service and follow up skills


Demonstrated phone skills; ability to maintain composure in stressful situations


Demonstrated interpersonal skills with ability to successfully communicate verbally and writing


Demonstrated accuracy in data entry and report generation


Prefer demonstrated knowledge of the medical implant industry and hospital customer base


Must have the ability to work flexible hours, as needed to support the business needs


Must be able and willing to work successfully in a team environment



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Malisa Castillo at malisa.castillo@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_2_022862_406372