Customer Service Rep

Job description:

· Acknowledges customer purchase orders.

· Contacts customers with repair estimates for approval.

· Guides complaint resolution to ensure that proper and satisfactory closing is obtained from dealers, dentists, etc. If applicable enter complaints into the Trackwise Complaint Handling System.

· Interfaces in a professional manner with internal and external customers via phone, fax, email, mail, and in person.

· Maintains daily interaction between Shipping, Accounting, Planning, Product Service, and Customer Service departments.

· May be responsible for reviewing, documenting, logging, maintaining and/or initiating the investigation for potentially serious complaints.

· Processes customer orders, which could include dealer orders, end user promotions, repair orders from International, Institutions, and end users. Assists coworkers with Institutional and International orders.

· Processes dealer back order report requests.

· Processes literature and lead requests as received from customers or field force representatives.

· Processes promotional orders, dental convention orders, loaner requests, customer credit requests, and fulfills free-goods requests.

· Receives, researches and answers customer inquiries and requests regarding accounts, products, repairs, pricing, promotions, terms and services offered.

· Researches customer inquiries and assures satisfactory completion.

· Tracks customer orders and repairs as requested.

please forward resume to or you may call 717.654.2855 ask to speak with Juan Mora

  • Apply with Adecco

Reference number US_EN_99_023348_365055