Customer Service Representative

  • Location
    Acton, Massachusetts
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative role in Acton, MA.

 

Apply now if you meet the qualifications listed below!

 

Contract Length: 9 months

Pay Rate: $21.50 / hour 

 

Responsibilities, Qualifications, & Details:

Perform customer service duties in support of the sales effort including receiving, documenting, processing and closing customer order requests via telephone, email of facsimile.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive, edit, and process incoming customer telephone, email, and faxed orders in a timely manner.
  • Enter both customer requests and the completion information of those requests into an order processing system with minimal errors.
  • Receive, evaluate, and answer customer and sales issues, inquires, and correspondence in a timely manner, including product feature, price and shipping information.
  • Support and resolve customer inquiries, including Return Authorizations, Repair Authorizations, requests for catalogs, and provide follow-up to assure satisfaction.
  • Ensure correct entry of price, shipping and other key information for products timely and accurate shipment.
  • Answer internal and external customer telephone calls both at the customer service desk and rotation at the switchboard, routing calls as necessary with some overhead paging.

 

QUALIFICATIONS:

 

Required

  • High school diploma or GED
  • Two years experience in customer service with order entry.
  • Demonstrate excellent organizational skills, attention to detail, ability to work independently, and initiative.
  • Excellent verbal and written skills in the English language.
  • Ability to use a standard email system such as Lotus Notes or MS Outlook including calendar management and updating database properties.
  • Ability to use the Microsoft Office Suite including Word and Excel. Basic knowledge of Acesss,
  • Excellent attendance record including job stability.
  • Ability to sit for up to three hours at a time without an extended break.

 

Preferred

  • Associate’s degree.
  • Two years experience in the medical field.
  • Experience with Call Center telephone systems.
  • Allen Medical product knowledge.

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Patrick Higgins @ patrick.higgins@adeccona.com

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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