Customer Service Representative

Adecco is currently assisting a local client in their search to fill an exciting Contract, Customer Service Representataive role in Albany, OR. Apply now if you meet the qualifications listed below!

**Great entry level customer service position! No call center experience required!**

Target Start Date: 4/23/19

Duration: 3 months, possible temp to perm at the end of the contract based on performance/attendance
Pay Rate: $11.00 - $12.50 per hour (will depend on candidate experience), decided after interview
Shift: Must be available to work any day of the week between 6:00A - 9:00P, will bid on shifts for regular schedule during the first week of training

10% Shift Differential will be offered for regular shifts that start at noon or later.

Candidates MUST have are based understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc), multi-tasking. Examples, how to turn on a computer, how to minimize the screen window, how to pull up window explore, etc.

Candidates should also have solid customer service background, positive attidue, strong communication (especially verbal). The client is open to viewing resumes where candidates have worked with people face to face or over the phone. Reliability is major requirement!

Call center experience is always a plus, but some customer service experience in any field is a basic requirement. We do consider people without much (or any) experience if they demonstrate the skills needed and an openness/aptitude to be a fast learner.

As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.
Key Responsibilities
• Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.
• Coordinate service for customers using various providers to resolve the customers' concerns.
• Settle claims according to insurance policy provisions.
• Maintain and update customer account records as needed.
• Forward suspected fraudulent and questionable claims to appropriate personnel.
• Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.
• Attend workshops, seminars, and other training sessions to maintain and update product knowledge.
• Maintain professionalism with all contacts, both internal and external.
• Perform other job duties as directed by supervisor."

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski,, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_410709