Customer Service Representative and Coordinator

Adecco is assisting a client in Mentor, OH recruiting for a Call Center Representative and a Call Center Coordinator position.  These roles are temp to hire opportunities with a starting pay between $14.90-$15.50 an hour.

The Coordinator Role is an entry level position. The Customer Service Representative role requires 1-3 years of previous experience. Both positions will process customer orders and provide support to both internal and external customers and ensure a high level of professionalism. If you meet the qualifications listed below – Apply Now!

**Shift: Monday – Friday: Training – 9am-6pm, Regular hours –10am-7pm to accommodate west coast customers.**

Responsibilities for these positions include but are not limited to:

  1. Answer calls in an inbound call center to place/fulfill orders, resolve complaints, provide general product knowledge/information and answer questions.
  2. Respond to calls, voice messages, emails and on-line chat requests that come into call center. Respond to the customer requests (both internal and external customers) with prompt, accurate and courteous responses.
  3. Processes customer orders in a timely and professional manner received primarily by phone, email, fax, and mail by confirming pricing and inventory availability to ensure order accuracy. 
  4. Document and track calls and related notes for auditing and reporting purposes.
  5. Maintain and update customer information as necessary.
  6. Processes direct ship product and custom made to order product orders for non-stock items by ensuring timely placement of purchase orders to vendors.
  7. Processes product return requests for both inventory and non-stock items received from the customer.  Directly communicates and obtains approval from purchasing, the supplier or manufacturer prior to confirming the return product acknowledgement to the customer
  8. Maintains relationship with core customers; anticipating needs and knowing customer specific characteristics.  Communicates in a professional and thorough manner with all customers, sales reps, corporate staff, vendors, distribution center staff and freight carriers.
  9. Provide direct support to the Customer Express Manager with projects, special assignments, etc.
  10. Provides support to co-workers as well as other CFT’s (customer focus team) as needed to resolve customer issues and requests.  Improves customer service satisfaction by integrating customer issues with internal departments (i.e. Sales, A/R, Sales Support, Purchasing, Distribution, Pricing, etc.) to ensure timely and complete issue resolution.

Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.

  1. Comply with all company policies, procedures and safety standards.

 

Candidates must meet the following requirements to be considered for Call Center Auditor jobs:

1.            High School diploma or GED required.  Associates Degree preferred. 

2.            Call Center Coordinator is entry level and does not require previous experience. The Call  Center Representative requires 1-3 years of previous customer service experience.

3.            Excellent oral and written communication skills and strong customer service skills.

4.            Working knowledge of Word, Excel, and Lotus Notes.

5.            Strong data entry skills.

6.            The ability to multi-task.


Click on “Apply Now” to be considered. You may also visit www.adeccousa.com to view other current opportunities.

  • Apply with Adecco

Reference number US_EN_99_025893_477643