Customer Service Representative

  • Location
    Atlanta, Georgia
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill a Customer Service Representative positions located in Atlanta, GA! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

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Job Description

Clinical Admin Coordinator/Enrollment Specialist

Position background – what does this position accomplish for the business?
At Optum, we’re changing the way health care works for the better and we want motivated people to join us. Agents will compassionately deliver an exceptional experience to our callers/participants, always remembering that there is a person on the phone who is looking for help, guidance, and support. Our clients and members are “why” we are here. The Enrollment Specialist are the key entry point to our programs. This role is critical to helping us exceed our client commitments and create an exceptional member experience.
What will the candidate specifically be working on while on assignment?

Candidates will work specifically with a new Client: Virginia Premier, which is a health plan delivering services to Medicaid populations. They will make outbound calls in an attempt to introduce participants to the program. The candidate will seek to complete a brief telephonic screening in addition to a Health Risk Assessment as needed.

Specific Duties:
1. Perform inbound and outbound call center work
2 Perform questionnaire survey on Medicaid members in Virginia
3. Perform data entry in up to 2 different applications to document outcome of call
4. Protect member's personal health information according to company policies
5. Ability to engage members in successfully completing the survey questionnaire
Please describe the team the candidate will be working with, including any soft skills/cultural considerations for an ideal candidate:

Optum is working to create the health care system of tomorrow. We are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.
The candidate will be working with a team of Enrollment Specialist in the Atlanta call center. We are looking for people who are team players, compassionate, and strong performers. The candidate should have a high work ethic, adapt well to change, and be able to work in a fast paced environment.

What software tools/skills are needed to perform daily responsibilities?
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
How will performance be measured?

Agents are measured on standard productivity metrics such as call quality, call times, schedule adherence, assessment completion rates etc.

Must have qualifications/experience:
• Ability to succeed in a metric driven environment with productivity requirement
• 1 year Customer Service Representative (CSR) experience or 1 year experience in an office setting, call center setting or phone support role preferred, but not required
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience

What skills/attributes are nice to have, and will set a candidate apart?
• Sales and call center experience
• Experience with Auto Dialer (I.e. Avaya)
• Familiar with HIPAA/PHI Compliance
• Prior experience working with Medicaid populations
• Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
• All new hires will be required to successful complete the Customer Service training classes and demonstrate proficiency of the material

Shift Start/End Time: Monday - Friday 8:00 AM -8:00 PM, Saturday 8:00 AM -6:00 PM

Dress Code: Business Casual

What makes this role a great opportunity? Why should candidates be excited about this position?
The candidate will have an opportunity to work with a Fortune 6 Healthcare organization. They will find unrivaled support and training as well as a wealth of growth and development opportunities driven by their performance and limited only by their imagination. There's no better place to help people live healthier lives while doing your life’s best work.

Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at or Yulia Le Good at

This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_286200_403391