Customer Service Representative

  • Location
    Austin, Texas
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client and recruiting for an Customer Care Representative in Austin, TX

Customer Care Representative
Austin, TX
6 month (temp to hire)
15.00 per hour
Must have open availability

To Chat with the recruiter NOW:

To Apply: email your resume directly to the recruiter: (
Customer Service Phone Representatives.

Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home.
You will receive, respond to and process customer telephone inquiries regarding mortgage real estate issues in a high volume call center.
Handle approximately 60+ calls on average daily.
Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.
Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers.
*INBOUND & OUTBOUND calls (NO collections or sales) *Average 60 - 70 calls per day *Candidates must be able to work in a STRUCTURED environment

Primary Responsibilities:

Create and foster a great customer service experience. Interfaces with customers to resolve related customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
Maintains and creates logs, reports, records and files.
Investigates, analyzes, coordinates and tracks complex customer issues and problems.
Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with other call center customer service representatives to answer questions on process or specialized situations.

Education: HS Diploma/GED Required Experience: 2-3 year experience working in office environment, computer experience, multi-tasking abilities, fast learner. Previous call center experience is a plus. Working Conditions: Looking for individuals that are comfortable sitting for long periods of time and comfortable wearing a headset for the entire shift. Candidates must be able to work in a STRUCTURED, fast paced environment. Candidates must also be comfortable working with a computer and typing. Must be able to type 35 WPM.


To Chat with the recruiter NOW :

Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Arielle Thurston by email at

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_402927