Customer Service Representative

  • Location
    Bridgeton , Missouri
  • Salary
    $ 16 - $ 21
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

You landing a new Customer Service job in Earth City, MO would be pretty good. But you landing a new Customer Service job with Adecco would be simply awesome. And it could happen—because we’re looking for associates to join an amazing team at one of our clients National Distribution Center.

Here’s a preview of what you’ll be working on:
• Work directly with our end users, the homeowners, to ensure our brands live up to their reputations. Work directly with dealers, companies that work with homeowners to provide maintenance to HVAC equipment.
• Meet or exceed the monthly case goal of new cases opened (excluding their first month after training)
• Meet or exceed the goal of a 90% score on their ticket audits (how accurate are you when filling out your case file)
• Representatives are expected to meet or exceed goals for Available Time, Average Handle Time and Unavailable.
• Meet or exceed goals for average number of orders that should be reviewed and processed in our queue (expectation rises as training and time passes)
• Meet or exceed goals for average amount of calls handled.

Interested? Here’s what it takes to apply:
• Above all, you’ve got to be reliable. If you’re ready to go at the start of each shift, you’re A-OK in our book.
• Bachelor’s Degree – doesn’t matter what it is in as long as you have one!
• At least 1 year of verifiable experience in a previous customer service setting.
• Customer Focused. Our priority is our customers. We are looking for friendly, well-spoken people with a great attitude.
• Solution Provider. Critical thinking and resourcefulness is imperative.
• Professionalism. Maintain a professional outlook during all interactions with customers and peers.
• Self-motivated. Although we have a team driven atmosphere, we expect you to manage your time and work load effectively.
• Willingness to Learn. Prior HVAC experience is not required. Our training is equipped to give you 100% confidence dealing with our customers.
• Effective Communicator. Strong verbal, written and inter-personal communication skills are required.

What’s in it for you?
• 12-16 months temp-to-hire.
• They will hire and offer performance increases annually.
• 5 days PTO for Adecco associates
• Great company culture that is inclusive to temps – includes field days & employee appreciation days.

In case you were wondering, here’s a little bit about us. Every day, we help over 70,000 people find opportunities at some of the world’s best companies. It’s an awesome feeling to help others find good jobs, get benefits (even on temporary jobs) and better their situations. It’s why we love what we do.

So now that you know about the job and about us, the ball’s in your court. You can apply online OR call Sarah Pritchard at 816-792-6312. We can’t wait to hear from you!

  • Apply with Adecco

Reference number US_EN_1_021710_11732613