Customer Service Representative

Adecco is urgently seeking a Customer Service Representative to work in Bridgewater, NJ.

"The Customer Service Representative will be responsible for providing an exceptional level of service that our customers have come to expect and appreciate. This position will focus on daily interaction with customers through a variety of ways, including but not limited to: responding to inquiries, providing requested information, processing quotes, handling complaints, and resolving issues. Additionally, this position must be able to work in a fast-paced environment, demonstrate a positive and detail-oriented attitude, and facilitate effective communication between customers and internal stakeholders (e.g. manufacturing, supply chain management, operations)."

Key Responsibilities:

Interact with customers daily, responding to their questions and guiding them to the appropriate service. Ensure that all customer inquiries are satisfactorily resolved and closed within in a timely fashion. Ensure the accurate processing of customer quotations, orders and order confirmations within agreed timescales.

Answer phone calls, reply to e-mails, and follow up on all requests in a timely manner.

Communicate with supply chain management, manufacturing facilities, and operations team for expedite options. Request and provide required information to all parties involved in order to execute and complete transactions.

Handle complaints and resolve issues that arise between the customer and Brother, effectively gathering any required information to solve the problem.

Trace and track containers from factory to warehouse.

Perform product creation and pricing adjustments, as needed.

Job Requirements:
  • 1-3 years of customer service experience
  • Associate's Degree or equivalent work experience
  • Organization/prioritization skills with strong attention to detail
  • Basic Microsoft Office skills (Outlook, PowerPoint, Word, Excel)
Adecco is an Equal Opportunity Employer.

Apply Now if you are interested!

  • Apply with Adecco

Reference number US_EN_99_028124_382137