Customer Service Representative

Adecco is currently assisting a Radial in their search to fill multiple full time Call Center - Customer Service Representative Jobs in Brunswick, GA! These are seasonal opportunities paying $11/hr. You will be assisting customers with varying levels of questions, inquiries, or requests. Previous call center experience is a plus but not required. APPLY NOW if you meet the qualifications listed below!

Responsibilities include:

• Assist customers by telephone, email or chat to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers’ problems
• Refer unresolved customer grievances to designated departments for further investigation
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned good

Qualifications:

• 6 months Customer Service or Call Center experience, preferred
• Must be computer literate – proficient with MS Office and Email
• Excellent verbal and written communication skills
• Ability to make good decisions and resolve issues in a clear and calm matter