Customer Service Representative - Call Center

So you’re looking for an exciting Customer Service/Call Center position.  Adecco’s got it!  We’re recruiting for professional level Customer Service Representatives with a premier employer in Franklin, Wisconsin.  If you’re a motivated professional with a customer service/call center/administrative background in the financial services arena or related field, it could be the perfect fit.

The work environment is friendly, collaborative and casual while still professional.  Lunch is provided FREE of charge daily and parking is included!  Extensive training is provided to enhance success of these individuals.

Here are some of the responsibilities you’d have:

  • Customer Service activities via phone including high volume inbound calls
  • Analyzing and responding to incoming inquiries and questions while toggling between multiple computer systems simultaneously  
  • Deliver a distinctive client experience by:
    * Successfully resolving questions/inquiries from clients and assisting with product changes
    * Taking ownership of calls and anticipate future issues to avoid repeat calls and unnecessary call transfers
    * Serving as a trusted advocate for our internal Reps and partner with them to meet the needs of our clients
    * Fostering a professional relationship with our clients to enhance brand loyalty
    * Achieving productivity standards and goals while maintaining the highest level of customer service

Here are the requirements:

  • Customer service and call center experience is a must; knowledge of financial services or insurance field is a plus (but not required)
  • Ability to multi task, prioritize and manage time effectively; comfortable in a fast-paced, changing environment with willingness to embrace ongoing change
  • Analytical skills with ability to navigate multiple computer systems  
  • Friendly demeanor with professional communication skills

A bit about us- Adecco is the worldwide leader in staffing because of all the great people we have working with us.  We think everyone deserves a chance to find a good job and advance their career on their terms.   Peak your interest?  The ball is in your court. 

If you meet the qualifications above and are seeking an exciting, competitively compensated Customer Service/Administrative position in the Franklin, WI area, apply online with Adecco today.  This incredible long-term opportunity is available immediately!

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_023549_1209191