Customer Service Representative

  • Location
    Casa Grande , Arizona
  • Salary
    $ 14 - $ 16
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

SUMMARY
Responsible for the efficient and effective handling of customer service activities which include expediting and processing orders and responding to customer complaints, for all ACO Drain Products (Except for Quartz).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Answer questions for customers and outside Sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs and literature requests. Prepares Returned Goods Authorizations/Credit Requests.

Reviews sales orders and sample requests generated by phone, fax, in-house drawings, materials list, or mail. Coordinates special pricing or handling instructions by comparing quotations/orders, or communicating with Sales staff/Technical Department. Compares materials lists to drawings/orders, and discusses with appropriate personnel as necessary.

Processes requests for samples from Area Sales Managers and distributors. Follows up on shipments of samples, especially when they are for shows.

Data entry of all orders, generate and check order acknowledgement; fax to customer for review.

Follow-up on orders which require special handling, fabrication, or purchased parts, by communicating with the Office Manager.

Investigate and document customer claims regarding breakage and price differences.

Other duties as assigned or directed.

Comply with Company policies and procedures.


QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

OTHER SKILLS

Excellent organizations skills
Ability to use Windows Office programs
Key boarding skills of 35 wpm.

SUMMARY
Responsible for the efficient and effective handling of customer service activities which include expediting and processing orders and responding to customer complaints, for all ACO Drain Products (Except for Quartz).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Answer questions for customers and outside Sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs and literature requests. Prepares Returned Goods Authorizations/Credit Requests.

Reviews sales orders and sample requests generated by phone, fax, in-house drawings, materials list, or mail. Coordinates special pricing or handling instructions by comparing quotations/orders, or communicating with Sales staff/Technical Department. Compares materials lists to drawings/orders, and discusses with appropriate personnel as necessary.

Processes requests for samples from Area Sales Managers and distributors. Follows up on shipments of samples, especially when they are for shows.

Data entry of all orders, generate and check order acknowledgement; fax to customer for review.

Follow-up on orders which require special handling, fabrication, or purchased parts, by communicating with the Office Manager.

Investigate and document customer claims regarding breakage and price differences.

Other duties as assigned or directed.

Comply with Company policies and procedures.


QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

OTHER SKILLS

Excellent organizations skills
Ability to use Windows Office programs
Key boarding skills of 35 wpm.

  • Apply with Adecco

Reference number US_EN_1_025079_11678723