Customer Service Representative

Customer Service Coordinator

 

We need an Associate with fantastic customer service skills to join our team! Are you naturally a people person? Do you enjoy helping others and providing routine and on-going support to a team and customers?? Are you satisfied in your current career? This opportunity is not for just anyone, this role is for someone with the desire to be part of a team and understands the value of working together to provide the best customer experience as possible. If you answered yes to these questions, please continue reading……... We will want to hear from you! If this doesn’t sound like you perhaps you know someone that matches …. Please pass this along!!

 

What you’ll be responsible for

  • Preparing and maintain quote log
  • Supporting sales & executive staff
  • Review quotes for accurate & complete information
  • Active liaison between sales, customers, field service and production team
  • You’ll support clients through, phone calls, email, mailings, fax and training events and insure satisfaction and ongoing relationships
  • Direct customers to appropriate person for support questions
  • Execute Customer Service metrics reporting plans
  • Coordinate customer product service return & warranty returns
  • Prepare customer information packets included with serviced products

 

Qualifications

  • Effectively communicate
  • Multi-task and prioritize daily tasks
  • Maintain organized work space
  • Foster communication among colleagues/team members in manager’s absence
  • Strong math skills, ability to use multi-line phone systems

 

Education and Experience Required

  • High School diploma
  • College or specific relevant coursework preferred
  • Industry experience – Industrial/Refurbish services Semiconductor – Clean room

 

 

Business hours – Monday – Friday 7:30 am – 4:40 pm

Flexible working schedule available

Compensation: $16 - $19 DOE  

100 % paid employee benefits – Medical, Dental, Vision, PTO, and Vacation.

  • Apply with Adecco

Reference number US_EN_99_025338_428299